ServiceKey Unlocks the Power of Exceptional Client Service

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ServiceKey brings the power of behavioral analysis to customer service diagnostics.

Happy people ServiceKey is a validated assessment of key behavioral competencies proven to impact service productivity at all four levels of Dr. K. David Barnett's Job Performance Model. ServiceKey is the leading comprehensive service performance questionnaire available in the marketplace today. The online assessment takes 20-25 minutes to complete, and individual results are available immediately.

Fifteen ServiceKey behavioral competencies are organized around The Four Levels Model, a unique developmental paradigm developed by Dr. K. Barnett, to aid in setting priorities for selection, training and employee development.

Each Level is identified by an area of focus. At Level 1 the focus is on the core behaviors of the individual. Level 2 focuses on the training and management issues the individual represents to the organization. Level 3 shifts the focus to effective customer interaction. The peak customer service performer is working at Level 4, where the focus is on maximizing productivity.